Shipping Policy
Last updated: June 3, 2026
Processing
Orders are typically processed within 1–2 business days. You’ll receive a confirmation email, and a tracking link once your order ships.
Delivery times
- Free tracked shipping: 5–9 business days.
- Expedited shipping (optional add-on): 2–3 business days.
Delivery windows are estimates and may vary with carrier delays, holidays, or remote locations.
Subscriptions
Subscription orders ship automatically on your chosen schedule so your dog never runs out. You’ll get an email before each renewal, and you can change your ship date or pause anytime from your account.
Where we ship
We currently ship within the United States, Australia, the United Kingdom, Canada, New Zealand, and the EU. Some regions may have longer transit times.
Lost or damaged orders
If your order is lost or arrives damaged, contact us within 14 days at help@thegoodestdog.co and we’ll make it right. Adding Shipping Protection at checkout covers loss, theft, or damage with a free replacement.